How a job is priced.
No rate card, because no two surfaces are the same. The rules are the same for everyone, and anything that could change the number is written into the quote.
Benchtops, vanities and tables
Quoted from photos
Two or three photos are usually enough to quote from. Anything that could change the number is written into the quote.
Bathrooms
As a room
Floor, vanity and shower walls in one visit and one figure, because the set-up is the expensive part.
Floors
By area
Priced after a short measure. Grinding for lippage is quoted after a look at it, never assumed.
Uncertain results
A test patch first
Where the finish is hard to predict, a small patch somewhere out of sight is restored and shown to you before the rest.
Four things move the price.
Condition. Light etching and dullness is a polish. Deep etching, lippage or edge damage means grinding or filling first, which is more passes across the same surface.
Area. Benchtops, vanities and tables are priced as a job. Floors are priced by area after a short measure.
Access. An island in an open kitchen is faster than a benchtop under wall cabinets. Stairs are by the tread. Anything above the ground floor with no lift adds time for the gear.
Stone. Marble and limestone polish readily. Travertine needs its holes filled first. Granite is harder and slower. Engineered stone is a different job again.
What is excluded.
Structural crack repair, moving fitted joinery, and anything on the what-we-cannot-fix page. Exclusions are written on every quote.
Current offers.
10% off any job of $300 or more with the code 10OFF, and 10% off for you and a friend when you refer them. The terms, as published.
Restoring keeps the slab.
Replacing a benchtop is a new slab, a template, a fabricator, a plumber and two to four weeks without a kitchen.
Where the result is not a formality, a test patch is cut first and shown to you before the rest of the surface is touched.
Questions about price.
How do you quote, and do I need to be home?
Most jobs are quoted from photos. Send two or three through the quote form, with the suburb and what is bothering you, and we will come back to you with a quote. Floors and whole bathrooms are priced after a short measure visit, because area and lippage change the number and neither shows in a photo. Quotes are in writing and include GST, with the exclusions written down. Nobody books a floor blind, so the date is set after the price is accepted.
Is it cheaper to replace a marble benchtop than restore it?
No. Restoring a marble benchtop costs a fraction of replacing it, and the gap is wider than most people expect. Replacement means a new slab, a template, fabrication, removal of the old top, a plumber to disconnect and reconnect the sink, a new splashback if the old one was bonded, and typically two to four weeks without a working kitchen. Restoration is one visit, done in place, with the kitchen protected. The only time replacement makes sense is when the stone itself has failed structurally, which is rare. The pricing page sets out how each kind of job is priced, so you can weigh it against a replacement quote.
What is a test patch and why do you do one?
A test patch is a small area, usually in a corner or somewhere out of sight, that we restore first and show you before doing the rest. It takes twenty minutes and it settles two things: what the finished surface will actually look like on your stone, and whether a difficult repair is going to blend the way you hope. On a straightforward polish it is a formality and we do not always cut one. On a heavily etched top, a veined stone with a chip, or a floor whose original finish is unknown, it is the difference between a surprise and a decision, and that is where we use it.
What if I am not happy with the result?
You see it before we finish. Where the finish is hard to predict, a test patch is restored and shown to you before the rest of the surface is done, and we walk the surface with you before packing up. If something is not right, it is fixed then. Our make-good position is written into every quote: make-good wording to be agreed with the owner.
Which areas do you cover?
Sydney-wide, based in the south. Most of our work is across the eastern suburbs, the inner west, the lower north shore and the Shire, and we travel further for floors and whole-house jobs. Travel is built into the quote rather than added afterwards, wherever in the metropolitan area the job is.